Publish a status page

A status page is a hosted page for service health, published incidents, and historical uptime. Each page has a unique slug and is available at {slug}.crystade.io with TLS included. Only owners can create, update, or delete status pages. Members cannot view status-page configuration.

Before you begin

• You must be an owner.
• Plan caps apply to pages per team, monitors per page, and subscribers per page. See plan limits.
• Incidents appear only when they are published. Unpublished incidents stay internal.

Create a status page

Open Status Pages to list hosted pages. Use New Page.

1. Open Status Pages and choose New Page.

   

2. Set a title and a slug. The slug must be 4–16 characters, lowercase letters a-z, digits 0-9, and hyphens. It must not start or end with a hyphen. Slugs are stored lowercase; My-Page is the same as my-page.

3. Optionally upload a square favicon (max 256×256, 1:1) and a banner (max 1920×640, 3:1).

4. Set the page to public (anyone) or private (authenticated team members only). Private pages require Starter or Standard.

5. Link monitors whose uptime should appear. Layout is fixed by Crystade; you cannot customize section order.

6. Save. The page is at https://<slug>.crystade.io. Updates appear on a best-effort basis with a maximum lag of 5 minutes.

You can change a slug at most once every 30 calendar days. Discarded slugs are never released. Crystade can reclaim a slug for trademark or legal reasons and maintains a restricted-slug list.

Show incidents

The page displays published monitor-reported incidents and published manual incidents that are linked to it. An incident that is linked but not yet published must not appear.

Subscribers and feeds

Every status page has an RSS feed and an Atom feed for incident updates. Slack and Discord can consume those feeds.

Email is the supported subscriber channel:

• If self-service subscription is enabled, visitors subscribe on the page and must confirm via email (double opt-in). Unconfirmed subscriptions expire after 24 hours.
• Logged-in Crystade users skip email verification.
• Owners can add or remove subscribers from the dashboard when the plan allows, even if self-service is off.
• The same email cannot subscribe twice to the same page.
• Every notification includes a one-click unsubscribe link.
• Notifications fire for published incidents only: creation, status change, severity change, and resolution. Content includes title, current status, severity, latest response, a link to the page, and unsubscribe.

Temporary, spam, and blocked domains are rejected without prior notice. If one email is subscribed to several pages and the same event would notify more than once, Crystade deduplicates.

Note

Google Analytics (GA4 Measurement ID) is available on Standard. White labeling and custom domains are not available on Free, Starter, or Standard.

Verify it worked

• Open https://<slug>.crystade.io (or sign in, for a private page).
• Confirm linked monitors show uptime.
• Publish a test incident and confirm it appears within 5 minutes.
• Subscribe with a mailbox you control, confirm the email, then publish an incident update.

Troubleshooting

Symptom	What to check
Slug rejected	Length 4–16, allowed characters only, not on the restricted list, and not a discarded slug.
Cannot change slug	Wait until 30 days after the last change.
Incident missing on the page	Publish the incident. Linked unpublished incidents are hidden.
Private option missing	Private pages require Starter or Standard.
Confirmation email never arrived	Unconfirmed subscriptions expire in 24 hours. Check spam, and avoid disposable domains.

Related

Report and update incidents Publish incidents so they can appear on the page.

How monitoring relates to incidents What customers see versus what stays internal.

Plan limits Pages, monitors per page, and subscriber caps.